Team Leader job in Lekhraj- Lucknow
Full time posted 3 weeks agoJob Description
Company: Recovery / Collection Company
Profile: Team Leader
Salary: 15000 -20000
Qualification: Graduate
Experience: 1-3 years
Gender: Male
Location: Lekhraj, Indira Nagar- Lucknow
Job Details:-
- Good knowledge in Computer and MS Office.
- Team handelling knowledge
- Responsible for implementation of the retention & reconnection process as per companys guidelines
- Improve daily productivity and efficiency
- Monitor telephone calls of retention executive to customers to do a quality audit
- Design MIS format to track retentions and deactivations
- Analyze repeat complaints and suggest permanent solution leading to a high degree of customer satisfaction
- Ensure culture of process orientation
- Rostering
- Capturing customer insights and VOC
- Ensure CCNR executives achieve their targets as per monthly and annual targets
- Monitor and ensure shifting, deactivations, reactivation requests received are promptly attended
- Support and manage the team consistently by analyzing training needs and developmental needs
Contact:- 9305401932 – 8799735426
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